General terms and conditions rental
These general terms and conditions form an integral part of the rental agreement. The villas are private properties. The management of these properties has been entrusted to Les Résidences du Soleil, which acts as real estate agent.
1. The reservation of your villa
Sending the information sheet implies acceptance of our terms and conditions of sale and GDPR. The pre-reservation is valid for 8 calendar days from the date of receipt of the rental contract. By paying the deposit for the stay, the tenant has taken note of and accepts these general terms and conditions and the various additional conditions included in the contract.
The tenant can make a reservation by telephone, in writing or by e-mail/internet. The reservation request becomes an option once the information form has been completed and received by Les Résidence du Soleil and confirmed in writing by means of a rental contract. The reservation becomes final after receipt of the deposit.
The names, first names and ages of all our tenants must be provided no later than upon arrival.
Any change to the file or reservation must be communicated IN WRITING.
The rental contract must be signed and returned to Les Résidences du Soleil.
Due to the regular maintenance of the villa and the green spaces, the photos on the site are not contractual.
2.Terms of payment
For reservations made more than 30 days before the start of the stay, a deposit of 25% of the rental amount must be paid, as well as the administration fee (50 euros, non-refundable).
The balance of your stay must be paid no later than 30 days before arrival.
For reservations made less than 30 days before the start of the stay, full payment is due
stay must be made at the time of booking.
Payment of the deposit must be made 14 days before the start of your stay.
To gain access to the villa, the entire rental amount must be received by Les Résidences du Soleil before the start of your stay.
All travel documents and reserved accommodation details will be sent 14 days before your arrival.
Our rental prices include:
Rental of the villa, access to the pool and/or spa, weekly cleaning of the pool and/or spa (this may have been done on the day of arrival), the necessary equipment for the number of people corresponding to the category chosen accommodation, vehicle location, Wi-Fi, water consumption.
Our prices do not include:
Animals, cleaning costs, administration costs, consumption costs (electricity, etc.). The calculation of consumption costs is carried out by meter reading. In the event of a price increase related to consumption costs or other variable prices, we have the right to increase the amount of the relevant fees and charges billed to you accordingly.
Bed and bath linen, baby cots and chairs, strollers and all other additional rental services.
If you do not use optional services reserved and invoiced at the place of your stay, this will not give rise to any refund.
The tourist tax must be paid with the balance and is not included in the rental price. Its amount, determined per person and per day, varies depending on the villa and is subject to change during the year.
3.Security deposit
Les Résidences du Soleil requires a deposit for each reservation. The amount of this down payment is stated on the rental contract. The deposit must be paid by bank transfer 14 days before entering the property. If the deposit is not paid on time, Les Résidences du Soleil has the right to refuse access to the property.
Cleaning fees are required for all villas. This obligation to pay cleaning fees, out of respect for our maintenance teams, does not absolve you from leaving the villa in a minimum state of cleanliness (bins emptied, dishes washed, barbecues cleaned and emptied). If this has not been done, we reserve the right to charge you for this additional working time for our maintenance staff.
If damage is found, we will notify you and then deduct the required amount from the deposit.
A few days after his departure, the tenant receives a “rental report” containing the amount of consumption (calculation based on meter reading), any damage, last minute rental services, etc.
The deposit will be refunded within 14 days after the tenant’s departure, after deduction of retained damages, consumption costs, any damage caused, unpaid services and/or loss of keys or loss of the waste card.
4. Arrival and departure
The keys are presented in the villa’s key safe (unless otherwise stated in writing to the tenant). You will receive the code for this safe on the day of arrival by text message or WhatsApp app.
Arrival time is 5 p.m., unless otherwise agreed in writing between the parties. However, if the house is ready earlier, you will be notified by text message on the day of arrival.
On the day of departure, the tenant must leave the villa before 9:00 am.
When checking out, you must leave the keys in the key safe.
5. Cancellation of the reservation
Any cancellation must be made in writing (preferably by email to info@residence-location.com). The tenant will receive a cancellation confirmation from Les Résidences du Soleil.
Cancellation is free of charge up to 60 days before arrival (only reservation costs are retained).
After this period, the deposit and reservation costs will be withheld. If you cancel within 30 days prior to the rental period, the reservation costs and 100% of the total rental amount are due.
In the event of cancellation, the tourist tax and the rented and paid items will be refunded.
Early departure before the end of the rental period does not entitle the tenant to a refund of the amount paid.
If you do not show up at the place of your stay, we will deduct a compensation of 100% of the total amount of your reservation.
We recommend that our tenants take out cancellation and travel insurance with an insurance company.
We cannot be held liable for accidental events, force majeure, climatic events, legal or administrative decisions that disrupt, interrupt or prevent the stay
6. Internal regulations
The rented villa and outbuildings can only be occupied by the persons stated in the rental contract. Only with written confirmation from Les Résidences du Soleil is it allowed to invite additional persons.
The tenant must respect the villa and its inventory with the utmost care. The inventory of the villa is considered compliant. Any damage or incorrect operation (whether or not caused by the tenant) must be reported to Les Résidences du Soleil within 36 hours of taking possession of the property. If this is not the case, the premises and equipment are deemed to be compliant and in good condition.
In the event that urgent repairs due to the owner need to be carried out during the rental, Les Résidences du Soleil will make every effort to have the necessary repairs carried out.
Pillows and duvets are always available for tenants in each villa.
Smoking is not allowed in the villa. The ashtrays are intended for outdoor use.
Each villa has a tenant book in which they can find all information regarding the villa and its surroundings.
It is forbidden to throw objects into bathtubs, sinks or toilets that could clog the pipes. Failing which the tenant will be liable for the costs of repairing the pipes or the septic tank.
The tenant must ensure that the peace in the neighborhood is not disturbed.
It is prohibited to organize parties in the villa unless authorized in writing by Les Résidences du Soleil.
To avoid the risk of overheating, damaging electrical installations or causing fire, charging of electric cars is only permitted if the villa is actually equipped with a vehicle charging station.
A member of our team may need access to the property during your stay to carry out regular maintenance and/or repairs. The tenant is not authorized to refuse this person access to the home. The tenant will always be informed of the date and time of this information (except for the staff taking care of the swimming pools; information about their intervention time can be requested by email).
Our villas are equipped with internet (Wi-Fi). Les Résidences du Soleil cannot guarantee its proper functioning under any circumstances.
A barbecue is available to tenants in most villas. It is the tenants’ responsibility to ensure the safe management and use of the barbecue. It is also the tenant’s responsibility to leave the barbecue and surrounding area clean (cleaning the barbecue is not included in the mandatory final cleaning). If the Barbecue is not left clean at the end of the stay, we are entitled to charge 25 euros deductible from the deposit.
You may occasionally be exposed to unexpected noise from construction work near the villa, neighbors, road traffic or other unexpected noise. We disclaim all responsibility in the event of such noise pollution.
Some owners allow animals access to the villas. In villas where animals are not accepted, Résidences du Soleil or the owner cannot guarantee that no animals have resided in the villa. We decline all responsibility in case of allergic or asthmatic reactions due to the presence of animals in the villa.
If the tenant wants to bring his pet, this must be stated in the rental contract. A fee of 35 euros will be charged. If feces are found on the ground, we reserve the right to charge 50 euros for collecting the feces, deductible from the deposit. The tenant is responsible for any damage caused by animals.
The pools are generally open from early May to late October. However, they can be opened upon request for the month of April. Some houses have heated pools. These heaters are turned off in July/August (unless specifically requested by tenants). They are automatically activated in May, June, September, and October. During this period, they cannot be turned off. Electricity costs are the tenant’s responsibility.
The swimming pool is cleaned one a week . This maintenance consists of cleaning, checking the installation and water treatment. The day of this conversation can be communicated to you upon request. The tenant is not allowed to operate the technical installation of the swimming pool himself. Children who cannot swim must wear armbands. In any case, supervision of children remains the responsibility of the parents.
All swimming pools are equipped with an alarm or a safety cover or safety barrier. It is the renter’s responsibility to check that the safety device is in good condition. In the event of a malfunction, the tenant must report this to our team. Pets are not allowed in the swimming pool. We may be forced to close the swimming pool occasionally in case of unforeseen technical problems or prefectural orders.
In the event of an accident and/or unforeseen event (maintenance/repair), Les Résidences du Soleil or the owner cannot be held liable.
Where the villas have a spa, children must always be accompanied by their parents when using it. The spa is maintained once a week. This maintenance consists of cleaning, checking the installation and water treatment. The day of this conversation can be communicated to you upon request. The tenant is not allowed to turn off the jacuzzi, but can regulate the temperature, jets and fan via the control panel.
7. Rental insurance
The Renter is required to check with his insurance company whether he has an extension as part of his home insurance contract for renting a villa. If he does not have this extension, the tenant must take out insurance against the risks associated with his occupancy of the villa: theft, loss, damage to personal belongings, accident. His insurance must also include insurance against damage that he may cause in the villa or on its grounds by himself, his animals or those accompanying him.
8. Complaint
Complaints about the cleanliness of the villa must be reported immediately. Other complaints regarding damage or defects to the accommodation must be reported as soon as possible and no later than 48 hours after taking possession of the accommodation or discovering the damage or defect found. We provide a quick and adequate solution to your problem. After this period, no complaints will be processed and you can be held liable for any damage or missing items upon departure.
Complaints must be submitted directly to Les Résidences du Soleil by email to the following address: info@residence-location.com
Complaints that have not been resolved satisfactorily must be reported in writing to Les Résidences du Soleil within 14 calendar days after the end of the rental period. In the event of a subsequent complaint, the tenant loses any right to compensation.
The tenant’s damage claims can never exceed the rent and must be supported by evidence in the form of witness statements and photos.
Our liability is limited solely to direct economic losses. We disclaim indirect or moral damages.
In the event of a dispute, the competent courts are those of the country where the villa is located and the applicable law is French law.
SARL LES RESIDENCES DU SOLEIL
2 Chemin de Narbonne
Tél: 0033-660852599 Mail : info@residence-location.com
SIRET : 84788794000017
Carte professionnelle n° CPI 1102 2019 000 041 011
Garantie Financière au titre de la gestion immobilière , Galian Assurances 89 rue de la Boétie – 75008 PARIS
Garantie financière au titre de l’activité de transactions sur immeubles et fonds de commerce , Galian Assurances 89 rue de la Boétie 75008 PARIS
