1. Terms and Conditions

These general conditions apply to all reservations and bookings at the Les Residences du Soleil

Les Residences du Soleil mediates in the vacation rentals from private owners (hereinafter referred to as “owner”).

Person (s) who enters into lease agreement with Les Residences du Soleil is hereinafter mentioned as “Tenant (s)”.

By sending a reservation, the prospective tenant confirms to have read and agree to the general conditions and any different or additional conditions.

Prices quoted are per week and has taken place after the final booking confirmation by the tenant and by Les Residences du Soleil.

Rental periods run from Saturday to Saturday unless otherwise stated or agreed.

Under the villa (the “villa”) shall mean the appropriate house site and others such as: swimming pool, outbuildings, inventory, tools and all belonging to the relevant property (movable) cases. In some cases, there are certain areas closed to the tenant. These spaces are therefore unable to rent and aren’t indicated in the description of the villa.

2. Arrival and departure

The Saturday is the changeover day in most cases (some of the house have the changeover day on Sunda).

The key is present in the key safe of the villa. The code of this safe is send to the tenant on the day of his arrival.  Arrival in these villas is after 17.00 hours. You must call to report the arrival in the villa.

The tenant has to leave the villa on the last day before 9.30 hours. Departure time in July and August is 8.30 hours. The key must be present at last at 12.00 at our office. At departure time before these hours, the tenant has to make contact with the office.

3. Reservation, booking and payment

The tenant can make a reservation by telephone, in writing or by email. The option on the lease is fixed once the booking form duly completed has received by Les Residences du Soleil and is confirmed in writing within 24 hours by Les  Residences du Soleil. After the reception of the down payment the option is transfers in a definitive reservation. If the villa appears not to be available the lease expires.

Les Residences du Soleil confirms the negotiated lease by email. As a single reservation coasts are Euro 45, – calculated.

After receiving the confirmation the tenant receives a payment invoice for 25% of the total rent and within seven day the payment must be on the bank account of Les Residences du Soleil. For the remaining 75% of the total rent, the tenant receive nine weeks before the rental period the bill of Les Residence du Soleil and must be paid no later than eight weeks remaining before the start of the rental period. The deposit, reservations coast and additional must be paid two weeks in advance.

For bookings within 8 weeks before the holiday the total rent must be paid at once (the deposit and others, 2 weeks before the rental period).

At all times the full amount must be received by Les Residences du Soleil before allowing access to the house.

Failure to comply with the payment Les Residences du Soleil will send a warning letter. The amount has to be transferred at once or by telephone. If 7 days after sending the notice no payment is received, Les Residences du Soleil reserves the right to regard the contract as canceled. Les Residences du Soleil than bills the tenant the cancellation fee.

After paying the entire amount and the deposit the tenant receives the travel documents approximately 1 week before the rental period. This includes the address of the house, directions, office address, general conditions and specific arrangements and details of the reserved property.

Any bank charges associated with payments between tenants and Les Residences du Soleil is always borne by the tenant.

Les Residences du Soleil is authorized to change booking prices, if between the dates of price change and booked period are at least six months. The tenant will be informed. If a price increase, the tenant has the opportunity to cancel. Payments done by the tenant concerning this reservation will be refunded except the reservation fee.

4. Deposit

In all cases, a deposit has to be paid (400 euro). The amount of the deposit is on the invoice.

The deposit will be refunded after expenses for electricity, damage, breakage, etc. is settled. This refund will take place within 2 weeks after departure and is paid into a bank account indicated by the tenant.

5. Change costs

Any modification by the tenant of the booking agreement must be confirmed in writing by Residence du Soleil. There are no adittional costs by modifications on the lease.

6. Additional costs

The tenant has the obligation to regulate the end of the villa cleaning by les Residences du Soleil. Costs in this are listed on the site of the villa and stated on the invoice of the reservation.
In addition to renting the villa the tenant can rent related items. The types and prices of these items are listed on the site of the villa. The pre-leased items will be stated on the invoice of the reservation.
Related articles can also be rented after booking the villa. This is not a teaching of the booking but a complement and will not entail additional booking fee. The price for these additional items will be billed on the final bill. If the additions are made after paying the final invoice, the payment is made to take place during the arrival at the office of Les Residences du Soleil.
It is possible on the day of arrival or during the rental period to rent related articles.

7. Modification / Cancellation

Canceling has to be done in writing during business hours to cancel. A cancellation after office hours is deemed to have been made on the next business day (Monday / Friday, except holidays). The tenant will receive a confirmation of cancellation made by him.
If the tenant is forced to cancel his stay, he may, under certain conditions, provide another similar tenant.  After evaluation of this new reservation les Residences du Soleil send a written confirmation to the new tenant.
If canceled up to 10 weeks before the rental period the reservation fee are due.
If canceled within 10 weeks before the rental period, the reservation fee and 25% of the total rent are due. If canceled within 8 weeks before the rental period, the reservation fee and 100% of the total rent are due.
Early departures from the tenant rented property, the total rent is due.
We recommend cancellation insurance and travel insurance (see article 11).
If fulfillment of the lease by Les Residences du Soleil, due to significant circumstances cannot reasonably be complied by Les Residences du Soleil,  Les Residences du Soleil has the right to amend the agreement. Such circumstances arise, for example in case of death of the owner, sales, serious damage to the property or in cases of force majeure caused by war, strike, natural disaster or exceptional weather conditions. That amendment will include that Les Residence du Soleil has to provide a similar property of similar value, or refund the already paid rent and deposit. Liability for damages will not be accepted by Les Residences du Soleil.

8. Others:

Capacity: The rented house and the land may only be occupied by the persons mentioned in the lease. Only with written consent of Residence du Soleil the tenant is allowed to invite others than the persons mentioned on the reservation form in a rented villa or its property. Violations of the above mean that tenants are due to pay 150 Euros per day per “illegal” person.

Cleaning: The cleaning of the villa after the rent is obligated. In addition, the tenant has to leave the entire house neat and tidy behind. It is possible the let the house be cleaned during your stay. For more information, contact our office.

Garbage: The renter is responsible for the proper storage and disposal of domestic waste (instructions are listed in the tenant book).

Inventory: The tenant has to treat the villa and its inventory with the greatest care. Any damage or malfunction (or not caused by tenant) must be transferred immediately to Les Residences du Soleil.

Linen: Les Residence du Soleil offers linen and towels (with charge). Even where people take their own linen and towels there are always blankets and pillows available. Beach or pool towels are for the tenant himself to take or fo hire as well. A set of towels for one person usually consists of: 1 large, 1 small towel and a washcloth. A linen package of one person usually consists of: duvet cover, mattress cover, bottom sheet and pillowcase. It is possible to have a changeover of your linen during your stay. For more information, contact our office.

Smoking: It is not allowed to smoke in the villa. If present, ashtrays are intended for outdoor.

Tenant Book: Each villa has a tenant book in which everything is stated as well as important phone numbers and other.

Staff: It is possible that, during the stay of the tenants, staff should have access to the property to perform regular maintenance or repairs the tenant is not allowed to refuse such persons access to the house or grounds.

Internet: All homes are equipped with (wireless) internet. Les Residences du Soleil cannot guarantee its operation.

BBQ: in all the villas there is a BBQ available for the tenants. It is the responsibility of tenants to ensure safe management of the BBQ. It is also the responsibility of the tenants to clean the BBQ and its surroundings at departure. On a breach of this obligation is a fee of 25 per BBQ deductible on the caution.

Pets: Some owners are allowing pets in the villa. In all cases the inclusion of a pet, the amount and type, has to be notified when booking. Extra cleaning fee 35 euro per pet is charged (stated on the booking form). The tenant must ensure that pets have no access to swimming pools, bedrooms, or furniture. The pets are not allowed to be let out on the grounds of the villa. Failure to clean up the excrement of animals by the tenant is fined 150 Euros and will be deducted from the deposit. With no before sign of a pet a fine of 100 Euros is due per day per pet. If pets are allowed the tenant is liable for any damages caused by pets.

Pool: The pools are normally in use May to late September. Some homes have heated pools so that water can be used earlier and later in the season with a pleasant temperature. Almost always, this heating system is disconnected in July and August. Once per week there will be an employee of Les Residences du Soleil maintaining the pool. This maintenance is cleaning, inspection of the installation and water treatment.  This employee may enter the premises unannounced because not everywhere is the ability to report (no doorbell or similar). The tenant is not allowed himself to operate the technical installation of the pool. Children under 14 may only be supervised by an adult using the pool. Well supervised, a child who cannot swim has to use a life jacket. Pets don’t have access to the pool. All pools must by law be provided with an approved alarm, discharge around or hard cover. Even if an unauthorized person enters the area and crashed into the pool, the owner or the user (tenant) of the property is held liable unless the prescribed safety measures were taken (alarm, gate closed, etc.). Exceptionally the pool or its heater cannot be used due to maintenance or repair. In case of accidents, unforeseen circumstances (maintenance or repair) Les Residences du Soleil or the landlord / owner can never be held liable.

9. Liability

Les Residences du Soleil does not accept liability for damage, injury or inconvenience to / from the tenant as a result of / or in connection with his stay in the villa. les Residences du Soleil does not accept any liability for: – theft, loss or damage of any kind, during or following a stay in a villa, break down or disabling of equipment, errors or mistakes on the website or other publications issued by Les Residences du Soleil.

Construction activities nearby the rented villa are not foreseeable and Les Residences du Soleil cannot be held responsible for disruption of the rental period.

The tenant is liable for any loss / damage to the rented property and its inventory, whether as a result of his own acts or by a third party who is in the villa with the consent of the tenant. Damage to the villa and its surroundings is allocated to the tenant, unless it proves otherwise. It is important for the tenant to have an AVP (Liability Insurance Residential), where Les Residences du Soleil assumes that the tenant has one. The tenant indemnifies Les Residences du Soleil of the obligation to pay damages to the owner for damage to the house in consequence of or during the stay of the tenant. The same applies to damage caused by and payable to third parties.

If for any reason Les Residences du Soleil is liable for damages, limits the amount of damages to be paid solely to the amount of the rent.

Les Residences du Soleil cannot be held responsible for inconveniences or defects of the property through no fault of Les Residences du Soleil. If discomfort and disorders are essential for the agreement and Les Residences du Soleil is to blame here, the maximum loss is limited to the amount of the rent.

All pools must be provided, by French law, with an approved security system like an alarm, discharge around or (semi-) hard cover. Tenant is required to activate the alarm, separation, or closing the cover to the pool when not in use. If any of these facilities are not functioning correctly, this should be passed by immediately at Les Residences du Soleil.

If in the event of war, strikes or other extraordinary circumstances (weather) the reason are that Les Residences du Soleil cannot fully comply at his obligations, the lease may be terminated by them without the tenant being entitled to claim compensation.

In response to the possibility of the occurrence of natural disasters (eg floods, forest fires), the French government has decided that large parts of southern France has to be regarded as an area with increased risk of natural disasters. Therefore, the tenant has to assume that each offered Villa by Les Residences du Soleil is in such a zone. Residence du Soleil assumes no responsibility for any consequences of such events. The tenant should always behave in such a way that his or her actions can not cause any fire.

10. Complaints

For complaints during the stay, the tenant will promptly contact Les Residences du Soleil. Early departures (without consultation and written agreement) from the rented villa, the total rental fee are due and absolve Les Residences du Soleil from any form of compensation.

Complaints not satisfactorily resolved, must be made within 1 week after termination of the rented period to be reported in writing to Les Residences du Soleil. In later submission of complaints to the tenant loses any right to compensation.

Compensations don’t exceed the rent and complaints must be accompanied by evidence in the form of witness statements and photographs.

All disputes with Les Residences du Soleil are hold by the French law.

11. Insurance cancellation + damage to accommodation and lodgings

The Cancellationinsurance is recommended as well as responsibility insurance. Maybe your current insurance covers your holidays. Ask your own insurance agent to check this or to install a holiday insurance to cover your responsibility.


4 rue du chateau d’eau 11120 GINESTAS

Tél: 0033-661536625/0033-660852599 Mail : info@residence-location.com SIRET : 84788794000017

                                  Carte professionnelle n° CPI 1102 2019 000 041 011

Garantie Financière au titre de la gestion immobilière de 120 000 euros, Galian Assurances 89 rue de la Boétie – 75008 PARIS

Garantie financière au titre de l’activité de transactions sur immeubles et fonds de commerce de 120 000 euros, Galian Assurances 89 rue de la Boétie 75008 PARIS