General rental terms and conditions
These general terms and conditions form an integral part of the rental agreement. The villas are privately owned. The management of these properties is entrusted to Les Résidences du Soleil, acting as a real estate agent.
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Book your stay
Sending the reservation form implies acceptance of our general terms and conditions Terms and conditions . The pre-booking is valid for 8 calendar days from the date of receipt of the rental agreement.By paying the deposit for the stay, the tenant has read and accepted these general terms and conditions and the various additional conditions included in the contract.
Tenants can make reservations by phone, in writing, or by email/online. The reservation request becomes an option once the information form has been completed and received by Les Résidence du Soleil and confirmed in writing with a rental agreement. The reservation becomes final upon receipt of the deposit.
The names, first names and ages of all our tenants must be provided upon arrival at the latest. Any changes to the file or reservation must be communicated IN WRITING.
The rental contract must be signed and returned to Les Résidences du Soleil.
Due to the regular maintenance of the villa and green areas, the photos on the site are not contractual.
Payment terms
For reservations made more than 30 days before the start of the stay, a deposit of 25% of the rental amount must be paid, as well as the booking fee (50 euros, non-refundable).
The balance of your stay must be paid no later than 30 days prior to arrival.
For reservations made less than 30 days before the start of the stay must complete the rental amount become paid .
Payment of the deposit must be made 14 days before the start of your stay.
To access the villa, the entire rental amount and the security deposit must be received by Les Résidences du Soleil before the start of your stay.
All travel documents and reserved accommodation details will be sent 14 days before your arrival.
Our rental prices include:
Rental of the villa, access to the pool and/or spa, weekly cleaning of the pool and/or spa (this can be done on the day of arrival), the necessary equipment for the number of people corresponding to the chosen accommodation category, the location of the vehicle, Wi-Fi, water consumption, electricity consumption and pool heating in the months of May, June and September.
Our prices do not include:
Animals, cleaning fees, administration fees , tourist tax . In the event of a price increase related to consumption costs or other variable prices, we reserve the right to increase the amount of the relevant fees and charges invoiced to you accordingly.
Bed and bath linen, baby cots and high chairs, strollers and all other additional rental services.
Failure to use optional services booked and invoiced at the place of your stay will not give rise to any refund.
The tourist tax is payable upon arrival and is not included in the rental price. The amount, calculated per person and per day, varies depending on the villa and is subject to change throughout the year.
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Security deposit
Les Résidences du Soleil requires a security deposit for each reservation . The amount of this deposit is stated in the rental agreement. The deposit must be paid by bank transfer 14 days before entering the property. If the deposit is not paid on time, Les Résidences du Soleil reserves the right to refuse access to the property.
A cleaning fee is mandatory for all villas. This obligation to pay a cleaning fee, out of respect for our maintenance teams, does not exempt you from leaving the villa in a minimal state of cleanliness (trash bins emptied, dishes washed, barbecues cleaned and emptied, and oven clean). If this is not done, we reserve the right to charge you for this additional time spent by our maintenance staff.
If any damage is found, we will notify you and then deduct the required amount from the deposit.
A few days after departure, the tenant will receive a “rental report” detailing the level of consumption (any damage, last-minute rental services, etc. );
The deposit will be refunded within 14 days of the tenant’s departure, minus any damages, consumption costs, any damage caused, unpaid services, and/or loss of keys or waste disposal card.
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Arrival and departure
The keys are presented in the villa’s key safe (unless otherwise stated in writing to the tenant). You will receive the code for this safe by text message or WhatsApp on the day of arrival.
Arrival time is 5:00 PM, unless otherwise agreed in writing between the parties. However, if the property is ready earlier, you will be notified by text message on the day of arrival. Leave the villa before 9:00 am . When checking out, please leave the keys in the key safe.
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Cancellation of reservation
All cancellations must be made in writing (preferably by email to info@residence-location.com). The tenant will receive a cancellation confirmation from Les Résidences du Soleil.
Cancellation is free of charge up to 60 days before arrival (only the reservation fee will be retained).
After this period, the deposit and reservation fee will be retained. For cancellations within 30 days of the rental period, the reservation fee and 100% of the total rental amount are due.
In case of cancellation, the tourist tax and the rented and paid items will be refunded.
Early departure before the end of the rental period does not entitle the tenant to a refund of the amount paid.
If you do not show up at your place of stay, we will retain a compensation amounting to 100% of the total amount of your reservation.
We recommend our tenants to take out cancellation and travel insurance with an insurance company.
We cannot be held liable for any fortuitous events, force majeure, climatic events, legal or administrative decisions that disrupt, interrupt or prevent your stay.
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Internal regulations
Additional guests may only be invited with written confirmation from Les Résidences du Soleil .
The tenant must respect the villa and its inventory with the utmost care. The villa’s inventory is considered compliant. Any damage or improper operation (whether or not caused by the tenant) must be reported to Les Résidences du Soleil within 24 hours of taking possession of the property. If this is not the case, the premises and equipment are deemed to be compliant and in good condition.
In the event that urgent repairs due to the owner need to be carried out during the rental period, Les Résidences du Soleil will make every effort to have the necessary repairs carried out.
In each villa, pillows and duvets are always available for renters. Smoking is not permitted in the villa. Ashtrays are for outside use only.
Each villa has a tenants’ book in which they can find all information regarding the villa and its surroundings.
It is prohibited to throw objects into bathtubs, sinks, or toilets that could clog pipes. Failure to do so will result in the tenant being liable for the costs of repairing the pipes or septic tank.
The tenant must ensure that the peace in the neighbourhood is not disturbed.
It is forbidden to organize parties in the villa unless written permission is given by Les Résidences du Soleil.
To prevent the risk of overheating, damage to electrical installations, or causing fires, charging electric cars is only permitted if the villa is actually equipped with a vehicle charging station.
A member of our team may need access to the property during your stay to perform regular maintenance and/or repairs. The tenant is not authorized to deny this person access. The tenant will always be informed of the date and time of this information (except for the pool staff; information about their intervention time can be requested by email).
Our villas are equipped with Wi-Fi. Les Résidences du Soleil cannot guarantee its proper functioning.
Most villas have a barbecue available for renters. It is the renter’s responsibility to ensure the safe operation and use of the barbecue. It is also the renter’s responsibility to leave the barbecue and its surroundings clean (cleaning the barbecue is not included in the mandatory final cleaning). If the barbecue is not left clean at the end of your stay, we are entitled to deduct a €25 deposit from the deposit.
You may occasionally be exposed to unexpected noise from construction work near the villa, neighbors, road traffic, or other unexpected noise. We disclaim all responsibility for any such noise.
Some owners allow pets in their villas. In villas where pets are not accepted, Résidences du Soleil or the owner cannot guarantee that no animals have been present. We disclaim all responsibility for any allergic or asthmatic reactions resulting from the presence of animals in the villa. Per pet will be charged . If any feces are found on the ground, we reserve the right to collect them. A €50 animal waste collection fee will be charged, deductible from the deposit. The tenant is responsible for any damage caused by animals.
The pools are generally used from early May to late October. Some houses have heated pools. These heaters are turned off in July/August (unless specifically requested by tenants). The heaters are turned on in May, June, and September . During this period, the heaters cannot be turned off.
Once a week, a pool attendant maintains the pool. This maintenance includes cleaning, checking the equipment, and water treatment. The date of this meeting can be communicated to you upon request. Renters are not permitted to operate the pool’s technical equipment themselves . Children who cannot swim must wear armbands. Supervision of children remains the responsibility of parents.
All pools are equipped with an alarm or a safety cover or safety barrier. It is the renter’s responsibility to check that the safety device is in good working order as he the pool Enter . In the event of a malfunction, the tenant must report it to our team. Pets are not allowed in the pool. Les Résidences du Soleil may be forced to close the pool occasionally in the event of unforeseen technical problems or prefectural orders.
In the event of an accident and/or unforeseen event (maintenance/repair), Les Résidences du Soleil or the owner cannot be held liable.
If the villas have a spa, children must always be supervised by their parents. The spa is serviced once a week by a staff member . This maintenance includes cleaning, checking the installation, and water treatment. The date of this service can be communicated to you upon request. Renters are not allowed to turn off the jacuzzi, but can adjust the temperature, jets, and fan via the control panel.
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Rental insurance
The Tenant is obligated to check with their insurance company whether they have an extension to their home insurance contract for renting a villa. If they do not have this extension, they must take out insurance against the risks associated with their occupancy of the villa: theft, loss, damage to personal belongings, and accidents. Their insurance must also cover any damage they might cause in the villa or on its grounds by themselves, their animals, or those accompanying them.
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Complaint
Complaints about the cleanliness of the villa must be reported immediately bee arrival Other complaints regarding damage or defects to the accommodation must be reported as soon as possible, and no later than 24 hours after taking possession of the accommodation or discovering the damage or defect. We will ensure a quick and adequate resolution to your problem. After this period, complaints will no longer be processed, and you may be held liable for any damage or missing items upon departure.
Complaints must be submitted directly to Les Résidences du Soleil by email at the following address: info@residence-location.com
Complaints that have not been resolved satisfactorily must be reported to Les Résidences du Soleil in writing within 14 calendar days of the end of the rental period. Any subsequent complaints will result in the tenant losing any right to compensation.
Tenant’s damage claims can never exceed the rent and must be supported by evidence in the form of witness statements and photographs.
Our liability is limited solely to direct economic losses. We disclaim any indirect or moral damages.
In the event of a dispute, the competent courts are those of the country where the villa is located and the applicable law is French law.
SARL LES RESIDENCES DU SOLEIL
2 Chemin de Narbonne
Tél: 0033-660852599 Mail : info@residence-location.com
SIRET : 84788794000017
Carte professionnelle n° CPI 1102 2019 000 041 011
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