FAQ Category : Before my stay

Yes, it is possible to add other vacationers after confirming the reservation within the limit of the villa’s capacity.

For any trip it is always advisable to take out cancellation insurance. Please contact your insurance company for more information on this subject.

Changes to villas take place on Saturday or Sunday (depending on the villa). In low season and high season, the required length of stay is a minimum of 1 week. In very low season (winter), the minimum duration is 2 weeks.

If canceled up to 12 weeks before arrival, only the booking fee will be charged. The amount of the deposit (25% of the rent amount) will be refunded to you.

 

In the event of cancellation between 12 and 9 weeks preceding the rental period, the reservation fees and the deposit (25% of the total rental amount) will be due.

 

In the event of cancellation 9 weeks or less from the rental period, the reservation fees as well as 100% of the total rental amount are due.

You can contact Les Résidences du Soleil by email info@residence-location.com, by phone or whatts app 0033660852599

Our customers are at the center of our attention and any relationship we enter into is long-term. For this reason, from your 2nd stay in one of our holiday villas, we offer tenants a systematic reduction of 5% on the rent price and the reservation fees are free! And this on all villas!

Our agency has a professional real estate card and is registered in the Narbonne Trade and Companies Register under number Siret 84788794000017.

We have taken out a compulsory financial guarantee and compulsory professional civil liability for property management and for the activity of transactions on buildings and business through Galian Assurances 89 rue de la Boétie – 75008 PARIS.

We protect your personal data and comply with the General Data Protection Regulation. (For more information please consult our protection and GDPR section in our general conditions).

The rental contract clearly sets out all the costs such as: the amount of the rental rent, the security deposit, reservation fees, cleaning fees, and the cost of any additional services that you may have ordered. In a small number of villas, tenants must pay for these services on site. Everything is explained to you in the rental contract. No surprises.

All our prices are in Euros and include VAT.

The stay is paid by bank transfer. On some of our partner sites, payment can be made directly through them. In all cases, a confirmation by email will be sent to you upon receipt of payment.

Your reservation request will be confirmed to you by email within 48 hours. You will receive a completed information sheet to return to us. A rental contract will then be sent to you. Your request is then optional. It is upon payment of the deposit that your reservation becomes final.