All our villas are private and most owners do not allow parties out of respect for the neighborhood or because the house is not suitable. If you would like to organize a special event in one of our villas, please contact us so that we can contact the owner regarding this matter.
– How do I find out what activities to do in the area around the villa?
To enable you to have a successful holiday, a “Tenant Book” is located in each villa in which you will not only find all the information concerning the villa but also the best excursions, restaurants and outings to do in the region.
– Is the swimming pool open all year round?
Most swimming pools are open from April until the end of October. Some villas have a heated swimming pool which will allow you to swim in pleasant seasonal water. You can contact one of our advisors to inquire about the swimming pool and a particular villa.
– Where can I collect the keys to my villa?
In most villas you can collect your keys from a key box located in the villa. For others, it is the owners who will give you the keys when you arrive. All this information will be given to you 2 weeks before your stay.
– What are the arrival and departure times?
The villas are available from 5 p.m. The villas may be ready before 5 p.m., in which case you will receive a text message from us. Departures are at 9:30 a.m. In high season (July and August), the tenant must leave the villa before 8.30 a.m.
– Who do I contact if I need on-site assistance?
Once on site, communication with our team can be done by telephone or through WHATS APP in order to guarantee rapid exchanges in the event of questions or requests. Our premises and offices are located a maximum of 30 minutes from the villas and we are available 24/7 if necessary.
– When and what information will I receive before I leave on vacation?
You will receive your travel documents 2 weeks before your departure on vacation. There you will find the latest information regarding the villa as well as the itinerary.
– Do I have to pay a security deposit? If yes, how much?
A security deposit of 500 euros is required for each stay. This amount will be claimed 2 weeks before your stay.
– How do I get my security deposit back?
The tenant receives a “rental report” in the week following their return from vacation. This statement indicates the amount of the final invoice including consumption costs, possible damage, last minute rental items, etc. The tenant must verify this final statement and approve it. Les Résidences du Soleil will then ask you to confirm the bank account to which the deposit must be reimbursed and will execute the transfer within 2 weeks after your departure from the villa.
– What should I do if I forgot a personal item when I left?
When you have forgotten a personal item, you can notify us by email or through Whatt app. We can return the item in question to you. Postal costs will be at your expense.
– I had a great vacation and would like to book a stay for next year
Stay tuned to our Instagram and Facebook page for all the news for next year. You can make a reservation request by email or directly on our website www.residence-location.com.
You don’t know how to choose which villa might suit you best? Don’t worry, we’re here to help you make the right choice. In addition, from your 2nd stay in one of our villas, you automatically benefit from a 5% reduction on the rent amount and the reservation fees are free.
A bientôt.
– How to contact Les Résidences du Soleil ?
You can contact Les Résidences du Soleil by email info@residence-location.com, by phone or whatts app 0033660852599
